Complaints

Complaints should be reported immediately upon receipt of the shipment.

In the form of:

In electronic form via e-mail to the following address: support@inter-group.eu;
In writing to the following address: INTER GROUP SP. Z O.O. ul. Robotnicza 70 D 53-608 Wrocław POLSKA/POLAND;

The complaint should include:

A detailed description of the damage and the circumstances of finding the fault,
A copy of the document (invoice/receipt),
Personal data and address of the warranty holder, ·
Demand of the warranty holder.

Please send the goods back with the completed complaint form (download HERE)

The Seller will respond to the Customer’s complaint immediately, no later than within 14 calendar days from the date of its submission.

In order to meet your expectations, complaints are dealt with as soon as possible. If the device needs servicing, it is sent back to the manufacturer. The repair time is 28 business days.

The warranty period starts from the moment the purchase document is issued for the product selected by you. The warranty covers all product defects that become apparent immediately upon receipt and throughout the warranty period. The warranty does not cover damage caused by improper use or mechanical damage.

ATTENTION!

Below we present some important information useful in the event of problems with the delivery made by the courier company.

When collecting the parcel, the buyer should check the parcel for mechanical damage that occurred during transport.

If the parcel has visible signs of damage (cardboard torn, flooded, dented, wrapping the parcel with DHL courier tape):

– The customer is obliged to draw up a damage report with the courier upon delivery. Then you need to open the package with the courier, check what is damaged and write a report in accordance with the facts! If a protocol is not drawn up and the customer accepts the parcel with visible damage without reservations, we cannot accept the complaint.

– The customer may refuse to accept it and the package then returns to the sender.

If the parcel has no visible external damage, and the customer accepts it (because the outer carton is not damaged) and it turns out that the goods inside are damaged, then the customer is obliged to report it within 7 calendar days from the date of delivery of the shipment via the form https://dhl24.com.pl/DHL2 /reklamacje/nowa.html and then contact us by e-mail with the number of the application and its content (a copy of the e-mail received from the DHL Customer Service Department) in order to consider the complaint.

If the customer does not report the damage within these 7 days from delivery, the complaint cannot be accepted!