Product Return

 

 

WITHDRAWAL FROM THE CONTRCT:

The Consumer and Entrepreneur with the rights of the Consumer who made a purchase in our online store may, within 14 days from receiving the goods, withdraw from the concluded sales contract without giving any reason.

The return of the goods as part of the withdrawal from the contract is possible if:
* returned goods are complete in their original, intact packaging;
* the goods are returned unchanged, unless the change was necessary within the ordinary course of business, i.e. the customer should handle the goods bearing in mind the need for its possible later return.

Please send the goods back with the completed complaint form (download HERE)

 

 

INTER GROUP SP. Z O.O.

ul. Robotnicza 70 D

53-608 Wrocław

POLAND

 

Returns for UK customers should be sent to the following address:

INTER GROUP SP. Z O.O.

UNIT D, 26 THORNLEIGH TRADING ESTATE,

DY2 8UB DUDLEY

 

EXCHANGE:

1. Return the products

The exchange of goods consists in the return (withdrawal from the contract) of selected articles, then placing and paying for a new independent order.

Follow the procedure for returning the goods as described.

2. Place a new order

A new order must be placed for new products. When ordering, please choose any other model, size and color.

Please remember to pay for the new order (in the case of payment by bank transfer or confirm (in the case of payment on delivery).

 

Rescission of the Contract of Sale

1. The Customer being a Consumer or Entrepreneur with Consumer Rights who concluded the Contract of Sale may within 14 days rescind the Contract of Sale without giving any reasons.

2. Period for withdrawal from the Contract of Sale commences from the moment of taking possession of the Products by a Consumer, an Entrepreneur with Consumer’s rights or a third party indicated by them other than the carrier.A Consumer and an Entrepreneur with Consumer rights may withdraw from the Contract of Sale by submitting a statement of withdrawal to the Seller. The notification may be submitted, for example, in writing to the Seller’s address, i.e: Elda Beauty, ul. Robotnicza 70 D, (53-608) Wrocław, or by e-mail to the Seller’s address, i.e: support@inter-group.eu. The notification may be submitted as part of the form, a template of which has been placed by the Seller on the Shop’s Website at: Order Cancellation. In order to meet the deadline, it is only necessary to send the notification before the deadline.
A Consumer and an Entrepreneur with Consumer rights may terminate the Contract of Sale by submitting a notification of termination to the Seller via the form available on the following website: Elektroniczny Formularz odstąpienia. To meet the deadline it is only necessary to send the notification before its expiration. The Seller shall immediately provide the Consumer and the Entrepreneur with Consumer’s rights with confirmation of receipt of the form submitted via the website.

3. In the case of rescission of the Contract of Sale, the contract shall be treated as if it had never been concluded.

4. If the Consumer or Entrepreneur with Consumer Rights submits the statement on rescission of the Contract of Sale before the Seller accepts the Customer’s offer, the offer ceases to be binding.

5. The Seller shall immediately, not later than within 14 days from the date of receipt of the Consumer’s or Entrepreneur with Consumer Rights statement on rescission of the Contract of Sale, return to the Consumer or Entrepreneur with Consumer Rights all payments made by the Consumer or Entrepreneur with Consumer Rights, including the costs of delivery of the Product to the Consumer or Entrepreneur with Consumer Rights. The Seller may withhold reimbursement of the amounts paid by the Consumer or Entrepreneur with Consumer Rights until receipt of the returned Product or delivery by the Consumer or Entrepreneur with Consumer Rights of a proof of sending the Product, whichever occurs earlier.

6. If the Consumer or Entrepreneur with Consumer Rights exercising the right of rescission selects the method of the Delivery of the Product other than the cheapest ordinary Delivery method offered by the Seller, the Seller shall not be obliged to reimburse to the Consumer or Entrepreneur with Consumer Rights the additional costs incurred by the Customer.

7. The Consumer or Entrepreneur with Consumer Rights shall return the Product to the Seller immediately, however not later than within 14 days from the date of rescission of the Contract of Sale. To abide by the deadline, it is enough to send the Product to the Seller’s address before expiry of such deadline.

8. In the event of rescission the Consumer or Entrepreneur with Consumer Rights shall only incur the direct costs of returning the Product.

9. If, due to its nature, the Product cannot be sent back by traditional mail, the Seller shall inform the Consumer or Entrepreneur with Consumer Rights about the costs of returning such Product on the Shop Website.

10. The Consumer or Entrepreneur with Consumer Rights shall bear liability for decrease of the value of the Product as a result of use thereof outside the manner necessary to determine the nature, features and functioning of the Product.

11. The Seller shall reimburse the payment using the same method of payment as the one used by the Consumer or Entrepreneur with Consumer Rights, unless the Consumer or Entrepreneur with Consumer Rights expressly agrees to other method of reimbursement which does not entail any costs for the Consumer or Entrepreneur with Consumer Rights.

12. The right to rescind the Contract of Sale is not vested in the Consumer or Entrepreneur with Consumer Rights as regards to contracts in the case of which the Product is a product delivered in a sealed package which cannot be returned after opening the package due to health protection or hygienic reasons, if the package was opened after delivery.